In accordance with the Consumer Contracts Regulations 2013, you may cancel your order and obtain a refund within 28 working days from delivery. Note that products ordered from 1st March 2020 with a valid receipt can be returned up to 60 days following their purchase date.

Once your order is confirmed, if you wish to cancel your order we advise you will need to contact us via one of the following:

- Email : customerservices@vanillablanc.co.uk

- Live Chat : Click on the Whatsapp icon at the bottom of the page.

 

 -Phone : 0333 772 0673

Please ensure you have your purchase order number ready when contacting us. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.

NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please see information above on how to return your order to obtain a full refund.

If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us, or notify us of cancellation. Products ordered from 1st March 2020 with a valid receipt can be returned up to 60 days following their purchase date.

We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

 

Your right to return goods does not apply to goods (i) made to your specification or (ii) which have been clearly personalised (eg by being engraved) or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

 

In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to offer you a refund.

 

Please notify us as soon as possible by contacting us via Live Chat.

 

Please provide the order number and ensure that you keep the box, packing materials including packing note and all items received for inspection.